Notarial Regulation and Complaints

My notarial practice is conducted through Trent Notary Limited, trading as Trent Notary, and is regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office, 1 The Sanctuary, Westminster, London SW1P 3JT
Telephone: 020 7222 5381
Email: faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

I am covered by a formal complaints procedure, which is set out below.

Step one: raise the matter with me

I aim to provide a service that gives you no cause for concern. If, however, you are dissatisfied with any aspect of my notarial services, please raise it with me first, by email to aamir.nawaz@trentnotary.co.uk or in writing to my Nottingham office, marking your correspondence "Complaint". Please do not enclose original documents. I will acknowledge your complaint promptly, investigate it fully, and do my best to resolve it quickly and fairly. There is no charge for dealing with a complaint.

Step two: the approved complaints procedure

If I am unable to resolve your complaint to your satisfaction, you may refer it to the Notaries Society, of which I am a member. The Society operates a complaints procedure approved by the Faculty Office, which is free to use and is designed to provide a swift resolution to any dispute. Complaints should be made in writing, without enclosing original documents, to The Secretary, The Notaries Society, and current contact details are published at www.thenotariessociety.org.uk. If you have difficulty making a complaint in writing, the Notaries Society or the Faculty Office will assist you.

Step three: the Legal Ombudsman

Even if your complaint has been considered under the approved procedure, you may refer it to the Legal Ombudsman if you remain dissatisfied. You may do so at the end of that procedure, or after eight weeks from the date you first notified me that you were dissatisfied:

Legal Ombudsman, PO Box 6167, Slough SL1 0EH
Telephone: 0300 555 0333 (or +44 121 245 3050 from overseas)
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

If you decide to refer a complaint to the Legal Ombudsman, you must do so within one year of the act or omission complained of, or within one year of when you should reasonably have known there was cause for complaint, and within six months of my final written response to your complaint. The Legal Ombudsman's service is free of charge. Not every client is entitled to use the scheme, and the Ombudsman's website explains who may complain.

Concerns about professional conduct

If your concern relates to my professional conduct as a notary, rather than to the service you have received, you may raise it directly with the Faculty Office at the address above, as the regulator of the notarial profession.

Complaints about Trent Law (Solicitors)

This page concerns my notarial practice only. If your complaint relates to work carried out by Trent Law Ltd as solicitors, please refer to the separate complaints procedure of that firm, which is regulated by the Solicitors Regulation Authority.